Returns & Refunds
These sections apply only to products purchased directly from the H&S Shop unless stated otherwise.
Books reached through Bookshop.org links are purchased from Bookshop.org, not H&S. Its order, return, refund, and customer-service policies apply.
Last updated September 25, 2026
Return Window
This policy detail is awaiting a final decision from Hidden & Seen Press. No return period is currently promised.
Eligible Items
This policy detail is awaiting a final decision from Hidden & Seen Press. Eligibility conditions will be published before direct purchases are accepted.
Non-Returnable Items
This policy detail is awaiting a final decision from Hidden & Seen Press. Any final-sale, personalized, used, opened, or hygiene-sensitive exclusions will be identified clearly before purchase.
Damaged or Defective Items
For an H&S product received damaged or defective, email hiddenandseenpress@gmail.com with order details and photographs. Available remedies will depend on the circumstances and final policy.
Return Shipping
This policy detail is awaiting a final decision from Hidden & Seen Press. Responsibility for return postage has not yet been established.
Refund Processing
This policy detail is awaiting a final decision from Hidden & Seen Press. Any approved timing and original-payment-method details will be added here.
Sale Items
This policy detail is awaiting a final decision from Hidden & Seen Press. Any special conditions for discounted merchandise will be disclosed before purchase.
Exchanges
This policy detail is awaiting a final decision from Hidden & Seen Press. Exchange availability has not yet been established.
Incorrect or Missing Items
For a direct H&S order that is incorrect or incomplete, contact hiddenandseenpress@gmail.com with the order details so the issue can be reviewed.